SmartMarket Media Blog

Social networking and bookmarking sites are a critical part of any online marketing effort utilizing video because you need to get your video seen where your key demographic is spending time online.

TubeMogul recently completed a research case study to find exactly what the title of this post asks: what social media site refers the least fickle viewers? They sampled 6,763,690 video streams over three months referred by links from Digg, Facebook and Twitter to come up with the findings. I’m going to highlight a few of the real key points to talk about but here’s the link to read the full results from their research report.

Results from TubeMogul

The results (below) are surprising: on average, viewers referred by Twitter tend to watch a video the longest (one minute, 58 seconds), compared to Facebook (one minute, 14 seconds) and Digg (58 seconds).

On average, audiences clicking on video links from Twitter watch a video 36.91% longer than viewers referred by Facebook and 49.98% longer than viewers referred by Digg.

My Analysis

This is an interesting study and the numbers are intriguing but there are a few things that the study doesn’t take into account.

Separation of social media sites & social bookmarking sites

I would have liked to have seen Twitter and Facebook (possibly even MySpace and LinkedIn too) go head to head and Digg go up against other bookmarking sites such as StumbleUpon, etc. My reason for this is that typically you are more connected with people on social media sites than on social bookmarking sites. Social bookmarking sites are cluttered with millions of links people are sharing with others they may not even know. So it’s a less direct form of sharing than say Twitter or Facebook where you (usually) have a more established relationship with the possible viewer clicking your link. Most bookmarking sites have a lot of users who are lightly “browsing” content and clicking on something that may sound interesting but then quickly clicking away if their interest isn’t peaked. On Facebook for instance if I share a video, only people who have some sort of relationship with me are going to see it and are therefore more likely to watch more of the video. So it would have been nice to see a comparison of apples to apples.

Yes its video…but what is the content?

This may seem like a stupid question but if 75% of the videos profiled were of a cat playing the piano…what does that actually tell you? It would have been great to cull out the user generated content and just focus on videos that have some sort of at least a vague marketing purpose, whether its a direct sell on down to the nebulous but humorous branding video. I realize this is nearly impossible to achieve, however including all that user generated content as part of the research definitely skews the numbers. Let’s face it…if you upload a video of your dog barking at the TV – you don’t really care how many people watch it to completion but if you put a branding video online with a call to action – that’s information you want to know.

Time of day comparisons

Just like email marketing where you have better days of the week or times of day to send your email to get ideal open rates or click through rates, social media works much the same way. It would have been interesting to see over a three month period what days of the week and hours of the day had higher engagement rates.

What the numbers tell me

Ultimately the numbers don’t matter. Well…they matter but its a giant brush stroke of the entire social media space, not necessarily YOUR demographic and how THEY are engaging in social media. So you have to keep this in mind when you delve into these numbers. If the key demographic you market to is predominantly on MySpace but you are just sharing your video link on Twitter because this research report told you to – you could be missing your mark.

Personally over the past 3 months, SmartMarket Media has had better engagement rates from LinkedIn (2 minutes 35 seconds) followed by Twitter (2 minutes 32 seconds),  Facebook (1 minute, 40 seconds), (StumbleUpon (0 minutes, 45 seconds) and Digg (0 minutes, 37 seconds). Obviously we have a much smaller sampling (hundreds of visitors rather than millions) but it just goes to show you need to know your customer base and engage where they are engaging.

What do you think? What do these numbers tell you?

Mike Langford, CEO of Tweetworks, was kind enough to invite me to participate as part of a panel discussion about social media for the Metro-West Chamber of Commerce. I was joined on the panel by Mike and two others; Cappy Popp of Thought Labs and Jeff Cutler of JeffCutler.com

The title for the panel discussion was “Linked in – How to Increase Sales” however given all of our diverse backgrounds with using social media in all different ways, it quickly evolved into a broader discussion about how we use and recommend using social media for business.

Jeff had some great recommendations for finding the “pulse” of online conversations going on around your company online and using Google Alerts to find those conversations. Mike had a great analogy of how social media is really no different than going to a Chamber networking mixer. Cappy’s reminder that in social media you need to “give” if you want to “receive” to build a brand following falls right in line with Mike’s analogy too. Networking online using social media is virtually the same (other than the technology) as networking in person. It’s all about building relationships.

I’ve shared Mike Langford’s video recording of the panel discussion. Although the still on the video looks like I am about to break into song…I assure you that doesn’t happen. I wouldn’t torture my blog readers with my horrible singing voice. Enjoy!

HubSpot’s free marketing tool, Website Grader, recently graded its 1 millionth website…and its still counting. The number is staggering and reminds me of how HubSpot is becoming the online marketing equivalent of McDonalds with millions and millions served…I mean that in the most flattering sense.

Forget the “Super Size Me” fast food obesity issues…I mean the real roots of how Ray Kroc founded McDonalds. He gave people a simple eating place with popular food, low prices, friendly service and no waiting. His concept completely revolutionized the food service industry.

Website Grader was the Cambridge Massachusetts HubSpot’s first free diagnostic tool, launched in February of 2007.  It measures the inbound marketing effectiveness of a website measuring website traffic, social media, blog, SEO and other marketing tidbits and provides a score (on a scale of zero to 100) based on these factors.  It also provides great advice on how the website can be improved from a marketing perspective and helps people understand how their site is faring against their competition.

The tool was initially created as a way to build buzz and traffic to market their inbound marketing software so when people evaluated their website using Website Grader, they might decide they needed some help. It was a simple and passive way for potential customers to enter their sales cycle.

To build buzz around Website Grader, Dharmesh Shah and his team at HubSpot promoted the free tool on the company blog and utilized social media and the blogosphere to drive traffic to the site. They posted messages in discussion forums, submitted the site to social media Web sites like Delicious, Digg and StumbleUpon, and commented on other applicable blogs with a link suggesting Website Grader as a tool people might like to try.

Today, Website Grader continues to be a valuable tool for HubSpot, potential customers, small to midsized businesses and marketers alike. They have also added other tools to grade people’s Twitter and Facebook engagement as well as tons of free webinars and a free weekly marketing podcast called HubSpot TV that talks about the weekly news regarding online marketing in a fun and informative way.

All of these tools, webinars, podcasts, etc. are all free and all of their efforts are engaging potential leads to check out their product lines. HubSpot has seen the way people are interacting online and is completely revolutionizing the way marketing is done online because of it. Website Grader was the first step on that path. I love to use Website Grader as an example of successful viral marketing when I give seminars and presentations.

So kudos to HubSpot and Website Grader for topping a million websites graded, I hope they are able to grade millions and millions more. Their revolutionary approach to inbound marketing is changing the way businesses are marketing online the same way McDonalds completely changed the entire fast food industry. Is it coincidence that Mike Volpe, the Vice President of Inbound Marketing at HubSpot is obsessed with the McRib? I think not.

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